Contact information
ORDER PROCESSING
At SAAHEL, our collections are produced in small, carefully controlled quantities, and some pieces are made to order.
Ready-to-ship items are generally prepared within 2–3 business days.
Made-to-order pieces generally require 7–10 business days for preparation before shipment.
Custom or personalized orders may require additional preparation time. Where applicable, the estimated time frame will be communicated to the customer.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
ESTIMATED SHIPPING TIMES
After your order has been prepared and dispatched, estimated delivery times are:
United States: 3–5 business days
Europe: 4–7 business days
Africa: 5–10 business days
Other International Destinations: 5–10 business days
Delivery times are estimates and may vary due to the destination, carrier operations, customs clearance, holidays, or circumstances outside SAAHEL’s control.
SHIPPING COSTS
Shipping charges, when applicable, are calculated and displayed at checkout before payment.
SAAHEL currently offers complimentary standard shipping on eligible orders over $200, where available. Any applicable conditions will be displayed at checkout.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.
SAAHEL is not responsible for delays caused by customs processing.
ORDER TRACKING
When tracking is available, customers will receive tracking information after the order has been dispatched.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
Please contact us as soon as possible at contact@saahelstore.com if you notice an error in your shipping information. Once an order has been dispatched, we may not be able to change the delivery address.
LOST OR DAMAGED SHIPMENTS
If your shipment arrives damaged or appears to have been lost in transit, please contact us promptly at contact@saahelstore.com with your order number and relevant details so that we can assist you.
QUESTIONS
For questions regarding shipping or delivery, please contact us at:
contact@saahelstore.com